When you return a phone or tablet to a carrier (AT&T, Verizon, etc.), a credit should show up on a later bill. In real life, that credit can be missed, short, or late, and busy teams don't notice. This short guide explains what goes wrong and how to keep your money without a big project. What usually goes wrong The return and the bill don't "talk." You send the device back, but the credit lands in a different month or even a different account and gets missed. Exchanges loo

In large enterprise mobility programs, cost leaks can go unnoticed for months or even years before they're spotted in a post-billing review. By that point, overcharges have already accumulated, dispute windows may have closed, and budget overruns have already hit. The reality is that most mobility audit processes are reactive. They look for errors after the bill is issued. By then, the best outcome is a credit or refund, which can take months to process and rarely covers

Many enterprises assume that adding an international roaming plan like Travel Pass, Day Pass, or a monthly roaming bundle will protect them from surprise bills. Unfortunately, that's not always the case. In our mobility audits, we routinely find significant roaming overcharges, even when a plan is in place. These costs often unnoticed until they show up as a spike on the invoice, sometimes weeks or months after the trip. By then, disputes require extra time, documentation,

Most enterprise mobility bills contain hidden errors and not just small ones. In our audits, it's common to uncover 5-15% in overcharges that have gone undetected for months or even years. The reason? Many billing mistakes are buried deep within carrier invoices, hidden behind line items and codes that most finance or IT team don't have the time or resources to analyze. Unless you know where to look, these errors can quietly drain budgets. Here are 12 common billing err

If you've ever scroll through a 15-tab Excel workbook looking for "the insight," you know the feeling: eyes glazed over, fingers hovering over CTRL+F, hoping some meaningful number will jump out and explain itself. Welcome to spreadsheet fatigue, the silent killer of telecom audit productivity. Recently, I decided to fight back... not with more pivot tables, but with AI. The Problem: Too Much Data, Not Enough Insight As part of a monthly mobility audit, I analyze thousands o

Accurate forecasting is essential for businesses managing telecom expenses. Whether you're tracking smartphone data usage or IoT connectivity patterns, understanding what drives your mobility data - and how - is the first step toward selecting the right forecasting model. A core challenge is that mobility data is rarely straightforward. It often includes: Long-term growth trends Seasonal usage spikes Unexpected noise like network outages or promotional surges This is where

Artificial intelligence is no longer a fringe tool. It's a central to how enterprises operate, compete, and deliver services. But while most organizations focus on the compute side of AI (e.g., GPUs, model training), many overlook a critical enabler: the network. As AI workloads surge, they are reshaping how enterprises must plan, provision, and pay for their networks. The New Shape of Enterprise Network Traffic Traditional enterprise network traffic was largely predictabl

Imagine slashing hours off your technology expense management (TEM) workflow, catching billing errors before they cost you thousands, and forecasting tech budgets with uncanny accuracy all with a few lines of Python code. That's the power of AI agents, and they're revolutionizing how business handle IT and telecom expenses. In this post, we'll explore how AI agents are transforming TEM, how Python became the go-to language for building them, and how you can start developing

Enhance telecom mobility data quality with principles like relevance, accuracy, and integrity for informed decision-making.

Imagine walking into an all-you-can-eat buffet. You grab a plate, pile it high, and go back for seconds, thirds, maybe even fourths. At first, it feels like a great deal - why not indulge when the price is uniform? But by the time you're done, you're uncomfortably full, and you start to wonder: was it really worth it? Now, translate that experience to your mobile data plan. Unlike the U.S. based mobility providers, European carriers, like EE in the UK, often offers variou

Discover how AI like LangChain can automate mobile roaming management, enhancing efficiency and cutting costs for corporate travel.

Introduction In the age of constant connectivity, managing mobility expenses is crucial for companies striving to maintain efficiency while keeping cost under control. For management teams looking to optimize their organization's mobile spending - from employee wireless plans to international roaming fees - new AI tools like LangChain offer a compelling solution. This blog introduces LangChain and explores how it can revolutionize mobility cost management, even for those un

In the world of technology expense management, providers have long relied on a variety of descriptive reports to empower decision-making. These reports range from general ledger allocations to circuit disconnect analyses and other audits. While these insights are valuable, they often hit a ceiling in terms of depth and flexibility when relying solely on SQL. This limitation becomes apparent in more complex scenarios. For instance, consider the challenge of managing circuit

For carriers in the IT network reselling business, managing service addresses effectively is more than a clerical task - it's a cornerstone for robust revenue and cost management. However, ensuring the accuracy of these addresses is often more complicated than it seems. The Challenge with Service Addresses While valid service addresses are essential for provisioning circuits, the reality is that accurate information isn't always readily available for inventory management. T

Introduction: In the realm of data management, the importance of an analytic mindset cannot be overstated. This mindset is not just about crunching numbers; it's about understanding the journey of analytics, from the initial goal-setting to the final analysis. It involves recognizing the objectives at each step and using them to guide our approach to problem-solving. Understanding the Iterative Nature of Analytics: An often-overlooked aspect of data analysis is its iterativ

Are you facing challenges in building a pristine technology asset inventory with accurate service addresses? Capturing precise service addresses in essential for managing your technology asset costs and ensuring customer satisfaction. Inaccuracies in provisioning and ordering data are common, particularly with multiple acquisitions from varied systems. While the extraction of data from invoices might seem like a direct approach, navigating through myriad Billing Account Nu

In the bustling realm of the telecom industry, a nuanced understanding of domain-specific language is more than just a nicety - a necessity. The sector has replete with its unique set of jargons and abbreviations, a labyrinth of terms that Natural Language Processing (NLP) models must navigate with precision. The goal? To prevent the ripple of miscommunication and foster a seamless interaction between humans and machines. Now, the market is swash with large language models

In the rapidly evolving landscape of technology, Artificial Intelligence (AI) stands as a beacon of innovation, driving efficiency, and revolutionizing operational processes across industries. One domain where AI's influence is palpably transformative is Technology Expense Management (TEM). The burgeoning trend of AI democratization, making AI accessible to all irrespective of technical expertise, is catalyzing a new era of cost efficiency and optimized expense management in

In the United States, carriers often offer a variety of mobility plans at different price points, each with varying data usage bandwidth. Enterprise customers have the option to pool and share devices across individual plans. The primary objective is to reduce the total cost of these plans while minimizing the risk of incurring overage charges. Large carriers like AT&T Mobility and Verizon Wireless provide the flexibility for enterprises to modify individual plans before th

Every business operates through a set of processes, characterized by inputs and outputs. Throughout these processes, values is generated by augmenting data with actionable insights, among other enhancements. However, a significant portion of these processes remains manual, costing businesses a substantial amount of money and squandering resources that could be utilized elsewhere. A key area I've explored is the extraction of accurate data from invoice operations. While basi